User Manual

Raise & Track Your
Complaint Easily

A simple, step-by-step guide to submit and monitor your campus maintenance requests on CampusCare360.

Easy Steps

24/7

Tracking

Step by Step

How It Works

Follow these 5 simple steps to raise and track your complaint

Step 01

Visit the Portal

Go to the CampusCare360 homepage and click "Raise a Complaint". No login required — just have your Employee ID ready.

Open CampusCare360 in your browser
Click the Raise a Complaint button
You'll be taken to the complaint form

Step 02

Verify Your Identity

Enter your Employee ID and verify with a one-time OTP sent to your registered email.

Enter your Employee ID
Click Send OTP
Check your email for the 6-digit code
Enter OTP and click Verify

Step 03

Fill Complaint Details

Provide accurate information so the right technician can be assigned quickly.

Category — Electrical, Plumbing, AC, etc.
Location — Building → Floor → Room
Priority — Normal or Urgent
Photo — JPG/PNG, max 5MB

Step 04

Submit Your Complaint

Review all details and submit. You'll instantly receive a unique Complaint ID via email — save it!

Review all entered details
Click Submit Complaint
Note your Complaint ID from the confirmation

Step 05

Track Your Status

Use Track Status on the homepage anytime to monitor progress — no login needed.

Click Track Status on homepage
Enter your Complaint ID
View status, technician, and remarks live

Status Guide

What Each Status Means

Track your complaint through every stage of the process

New

Complaint Received

Your complaint is in the queue. Expect assignment within 24 hours.

Assigned

Technician Assigned

A technician has been assigned and will contact you soon.

In Progress

Work Underway

Technician is actively working on your issue at the location.

Waiting

Awaiting Material

Required parts are being arranged. Expected within 24–48 hours.

Completed

Work Done

Issue resolved. Please verify the fix and rate the technician.

Closed

Case Closed

Complaint is fully resolved and archived in your history.

Pro Tips

Tips for Better Experience

Follow these tips to get faster resolution for your complaints

Save your Complaint ID immediately after submission for easy tracking

Upload clear, well-lit photos from multiple angles for faster diagnosis

Write a detailed description — mention when the issue started

Check your email regularly for status updates and technician notifications

Select the exact building, floor and room for quicker technician dispatch

Rate the technician after completion to help improve service quality

FAQ

Frequently Asked Questions

Quick answers to the most common questions

How long does resolution take?

Depends on priority and complexity. Urgent complaints are handled first. Check your status page for estimated completion time.

OTP not received?

Check your spam/junk folder first. Wait 2–3 minutes, then request a new OTP. Contact admin if it still doesn't arrive.

Can I cancel my complaint?

Yes, if work hasn't started yet. Contact the administrator with your Complaint ID to request cancellation.

Not satisfied with the work?

You can reopen a completed complaint. It will be reviewed and reassigned to another technician.

How do I track my complaint?

Click Track Status on the homepage, enter your Complaint ID — no login needed to view live updates.

What file formats are accepted?

JPG, PNG, or JPEG only. Maximum file size is 5MB. Make sure the photo is clear and well-lit.

Forgot my Complaint ID?

Check your confirmation email from CampusCare360. Or contact the administrator with your Employee ID to retrieve it.

Can I raise multiple complaints?

Yes. Each complaint gets a unique ID. Raise separate complaints for different issues so each gets proper attention.

Troubleshooting

Having Issues?

Step-by-step fixes for the most common problems

OTP Not Received

Email delivery issue

1 Check your spam or junk folder

2 Verify your Employee ID is correct

3 Wait 2–3 minutes and request a new OTP

4 OTP expires in 10 minutes — request fresh if needed

5 Contact administrator if problem persists

File Upload Failed

Photo attachment issue

1 Ensure file is JPG, PNG, or JPEG format

2 Check file size is under 5MB

3 Try compressing the image and re-uploading

4 Clear browser cache and try again

5 Try a different browser if issue continues

Page Not Loading

Browser or network issue

1 Press F5 or Ctrl+R to refresh the page

2 Check your internet connection

3 Clear browser cache and cookies

4 Try opening in a different browser